Feedback Manager

Must be based in New York City, NY

Job Summary: We are seeking a highly motivated and experienced contractor to join our team as an On-site Feedback Manager. This individual will play a critical role in managing the feedback process across various locations in New York City. The ideal candidate will have retail experience, as well as past tangible experience in conducting in-person surveys, user interviews, focus groups, and gathering insights. They will be responsible for ensuring that customer feedback is collected, analyzed, and effectively communicated to the relevant stakeholders. This is a hands-on role that requires strong organizational skills, attention to detail, and the ability to effectively manage feedback mechanisms at various event locations.

This individual could convert to Full Time based off performance.

Manage the feedback process at multiple event locations in New York City.

• Set up and maintain and ensure that feedback collection stations are visible and easily accessible to customers.
• Engage with event attendees to gather feedback through surveys, focus groups, and on-the-spot conversations.
• Organize and analyze feedback data to identify key insights and trends.
• Collaborate with cross-functional teams to communicate feedback findings and suggest improvements.
• Act as a liaison between end users, stakeholders, and the organization, addressing any concerns or issues promptly and effectively.
• Assist in the development of action plans based on feedback findings to enhance the overall customer experience.
• Monitor customer and stakeholder sentiment and generate regular reports to track customer and stakeholder satisfaction levels.
• Stay up to date with industry trends and best practices in feedback management and customer experience.

• Previous experience in a retail environment, preferably in a customer-facing role.
• Proven experience in conducting surveys, user interviews, focus groups, and gathering customer insights.
• Strong interpersonal skills with the ability to engage and connect with customers effectively.
• Excellent organizational skills and attention to detail.
• Analytical mindset with the ability to translate data into actionable insights.
• Strong communication skills, both written and verbal, with the ability to present findings to stakeholders.
• Ability to work independently and proactively in a fast-paced and dynamic environment.
• Flexibility to travel to various event locations within New York City as needed.

Preferred Qualifications:

• Knowledge of feedback methodology techniques, tools, and software.
• Familiarity with event management processes and best practices.
• Understanding of customer experience principles and strategies.
• Previous experience managing research and insight personnel.
• Strong familiarity with the New York City region and vendors.